Standard agreements and compliance

Managing your Premium Services

To help you understand and manage your use of Premium services please download the brochure below.

Download Premium Services brochure

Managing age restricted content on your mobile and the internet

This brochure will help you understand what age restricted content is and how you can protect your children from viewing inappropriate content on a mobile (through Premium Services or the internet), or on a computer connected to the internet.

Download Age Restricted Content brochure

Calling number display

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A 'Help docs' page has been set up to provide you with information about what 'calling number display' is and how it works.

Service

Community Telco does not offer Priority Assistance Services.

SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7

Standard Form of Agreement and policy documents

In accordance with statutory and regulatory compliance regimes, please find below links to Community Telco's Standard Form of Agreement (SFOA) documents, Acceptable Use policies, Schedule of Charges, Standard Policies, and links to the Customer Service Guarantee.

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Customer Service Guarantee

For our customer service guarantee, please refer to the website below:

Australian Communications and Media Authority website

Telecommunications Consumer Protection Code 

Community Telco is committed to running our operations in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and are principally bound by:

  • Commonwealth and state legislation – such as the Telecommunications Act (1997) the Australian Consumer Law (2010) and Privacy Act (1988)
  • Industry codes and guidelines – such as the Telecommunications Consumer Protection Code C628:2012
  • Our own internal policies and procedures.  

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.

Further information on the TCP Code can be found here.